No. NexClinical is not a call center and not a task-based virtual assistant service. We provide dedicated support focused on healthcare workflows, working inside your systems and following your processes as an extension of your practice.

This is full-time, workload-based support, not hourly coverage. Our plans are designed to handle the normal daily scheduling and authorization workload of small practices without tracking hours or shifts.

Dedicated support means your NexClinical team works specifically on your practice, not rotating between dozens of offices. They learn your workflows, insurance requirements, and scheduling preferences to provide consistent support.

We manage the full scheduling workflow, including:

• Inbound patient calls

• Appointment booking and rescheduling

• Patient reminders and confirmations

• Calendar management inside your system

• Follow-ups as needed

This helps prevent missed calls and scheduling errors.

We handle insurance-related admin end-to-end, including:

• Eligibility and benefits verification

• Prior authorization submissions

• Tracking pending requests

• Follow-ups with insurance companies

• Escalation when approvals are delayed

This reduces backlogs and delays.

We track every authorization from submission to approval. Instead of submitting and forgetting, we consistently follow up, document status updates, and flag issues early so nothing sits unnoticed.

Most practices notice improvements within 1–2 weeks of going live. Scheduling stabilizes quickly, and authorization workflows become more predictable once tracking and follow-ups are handled consistently.

No. NexClinical either works alongside your existing team or takes over specific admin responsibilities, depending on your needs. Many practices use us to reduce overload, not replace staff.

No. NexClinical works as an extension of your practice. We follow your communication guidelines and use your systems, so interactions feel seamless to patients and insurance companies.

Yes. We work inside most major EHRs, scheduling platforms, and insurance portals used by small practices.

Onboarding typically takes 7–10 business days, depending on system access and workflow complexity.

We work with many specialties, including:

• Primary Care

• Internal Medicine

• Psychiatry & Behavioral Health

• Physical Therapy

• Dental Practices

• Specialty Clinics

Practices with heavy admin workload benefit the most.

Yes. We follow HIPAA-compliant processes and train our team on proper handling of protected health information.

We coordinate through your preferred communication channels and provide regular updates and reporting so you always know what’s being handled.

We provide weekly summaries that may include:

• Calls handled

• Appointments scheduled

• Authorizations submitted

• Approval status and pending items

This gives visibility without extra work for your team.

If call volume or authorization volume grows beyond what one team can support, we discuss plan adjustments or additional staffing to maintain service quality.

No long-term contracts are required. Our focus is on delivering consistent value, not locking practices into lengthy agreements.

Yes. Additional services such as billing support, provider assistance, and practice marketing are available after onboarding, but scheduling and insurance admin are our core focus.

The first step is a free consultation to review your scheduling and insurance workload. We’ll confirm whether NexClinical is a good fit and outline next steps clearly.